Ticket Guidelines

Clearly describe the issue you're experiencing.
Include the game/software version you're using.
Explain how to reproduce the issue, if possible.
Attach screenshots, videos, or log files if they help explain the problem.
Only report one issue per ticket unless the issues are directly related.
Do not share passwords, API keys, recovery codes, payment information, or any other sensitive information. We will never ask for these in a support ticket.
Do not create multiple tickets for the same issue. If you need to add information or follow up, reply to your existing ticket instead.
Be respectful and patient while waiting for a response.
If the issue is resolved, let us know so we can close the ticket.

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